"The Mortgage Receivable & Loan Clerk will be responsible for all phases of the contract data entry and collection activity for mortgage loans. Responsibilities include, but are not limited to: • Communicate daily with borrowers who are delinquent on loan payments, generally by incoming and outgoing telephone conversations but also by letters and email. Document efforts & results in the collection notepad system. • Update telephone numbers, address, and related information in the software program. • Explore alternative means to assist customer in bringing the loan current (e.g., Forbearance plans, Repayment plans, Modification, etc.)  • Develop and maintain effective working relationships with attorneys, insurance agents, and realtors as well as internal departments (e.g., Customer Service, Escrow, Payment processing, Post-closing, Documentation, Valley branches, HLCs, etc.). • Maintain full compliance with all Regulatory requirements as well as the Bank's policies and procedures. • Review and approve sales contracts with an emphasis on financial terms. • Manage the monthly billing process by ensuring timely and accurate invoicing to customers. • Assist the sales team with billing, payment, & contract issues. • Correspond with customers and trouble shoot to resolve customer issues with invoices, statement of accounts, credits and other billing related issues. "