•Main point of contact for all email and telephone queries along with other team members •Selling, recommending, and advising guests on trips, dives, and beach activities. •Providing support to customers who have already made a booking by confirming, changing, or canceling reservations. •Daily supervision of 13 staff on the ground in our hotel locations, providing support as needed (Leave requests, location needs, staff training etc.) • Proven customer service skills/working in the tourism & hospitality industry in a similar role. • 2+ years supervisor experience. • Must be dive certified or have boating experience/qualifications. • Must have a Driver’s license and own vehicle. • Excellent and professional telephone and communication skills • A friendly, outgoing, and professional attitude • Team player – happy to assist other departments as needed. • Flexible and adaptable – things can change quickly, and you need to be resilient to find solutions quickly and effectively. • Must be confident in using initiative and making decisions in absence of managers if required. • Impressive time management and organizational skills • Strong writing skills and email etiquette • Detail and results orientated. •Responsible for creating & updating SharePoint beach reservation sheets for all locations. •Building and scheduling all trips in PEEK for the coming seasons, as well as working closely with Catamaran Manager to plan the schedule on a weekly basis. •Managing, building, and providing support for our Reservations system, including marketing, promo codes etc. •Responsible for all local charters - advising on trips and organizing the catering and transport, billing, and invoicing. •Main contact person for Disney cruise lines which includes planning cruise ship schedules and completing allotments from ship and prepare end of month invoices and dispatching as required. •Provide ad hoc coverage at Watersports desks, concierge and hospitality desks as required. •Support Ethos / DMC team as required •Coordinate Ethos hospitality desks staffing as required •Responsible for bi-weekly staff schedule
