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CUSTOMER SERVICE AGENT

CUSTOMER SERVICE AGENT
RD Consultant Agency Services Ltd T/A RDM Ground Handler Services
Grand Cayman
Salary Range:
$12,960 - $17,280
Hours per Week:
45
Contact Email: Sign-in to view
Education Required: High School Diploma / Certificate
Positions Available: 3

Greeting passengers upon arrival and departure Checking in passengers, ensuring that all necessary travel documents are valid and in order Issuing boarding passes and directing passengers to their gates Handling special requests, such as seat assignments or upgrades, and assisting passengers with disabilities or those traveling with young children Assisting passengers with their baggage, including weighing and tagging luggage, and handling lost or damaged luggage claims Providing passengers with information about the airport, including locations of gates, restrooms, restaurants, and shops Resolving passenger complaints or referring them to a supervisor when necessary Communicating with airline personnel and other airport staff to ensure the smooth operation of flights Processing ticket sales, upgrades, and rebooking in the event of cancellations or delays Requirements/Qualifications: High School Diploma or equivalent. Previous experience in a customer service role is advantageous. Excellent communication and interpersonal skills. Ability to handle stressful situations and remain calm under pressure. Good problem-solving abilities. Ability to work flexible hours, including nights, weekends, and holidays. Knowledge of a second language is a plus. Willing to work shift, weekends and holidays With Clean Police record.

Payment Frequency: Monthly
Currency: KYD
Closing Date: