b Summary – This position is responsible for assisting customers with maintenance and service needs. While maintaining open and transparent communication with customers and following the company’s policies and procedures. ​ Job Duties Coordinate all service and repair activities for customer vehicles. Act as the main point of contact for customers, providing updates and answering inquiries. Greet customers, assess service needs, and guide them through the service process. Provide expert recommendations on necessary repairs and maintenance. Maintain open and transparent communication with customers, keeping them informed throughout the service and repair process. Strictly adhere to the estimate and approval process for all work being recommended and/or completed. Uphold the highest standards of customer satisfaction through exceptional service. Address and resolve customer concerns promptly and professionally. Collaborate with the service team to ensure accurate and timely completion of repairs. Have an understanding of vehicles maintenance needs as indicated by the manufacturers schedule for services. ​ Requirements Excellent ability to read, comprehend, write, and speak English. Ability to perform intermediate math. Ability to work independently and be self-motivated within the framework of a team. Positive interpersonal skills and a strong work ethic. Ability to display initiative, work with limited supervision and follow instructions within the framework of a team. Exhibit excellent attention to detail and commitment. Ability to lift up to 50lbs. Ability to work with diverse cultures and teams in a friendly, productive manner. Must be able to multitask while working in a fast-paced environment. Computer competency required at an intermediate level or higher. Automotive Manufacturer Training Valid Driver's License High School Diploma and/or Automotive Technical Certification. 2-4 years related experience and/or training; or equivalent combination of education and experience.