Why We're Here At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. How We're Different Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opening in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches. Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team! ESSENTIAL DUTIES AND RESPONSIBILITIES: • Create an exceptional experience at the pool by providing superior customer service. • Maintain the pool area by keeping clean, organized and stocked at all times. • Ensure all chairs are clean and in orderly fashion. • Maintain entire pool area replacing any missing items and/or repairing (when possible) any items needing attention. • The position assists in programming the pool areas for the senses: sight, sound, smell, touch, taste. • Observes and patrols pool and enforces safety regulations. • Assists swimmers from water when in danger. • Provide excellent service consistent with the hotels standards operating procedures and brand attributes. • Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services • Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc. • Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue. • Knowledgeable of hotel facilities and services to answer guest inquiries. • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction. • Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations. • Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department. • Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning. • Knowledge of the principles and practices of resuscitation, first aid, and CPR/PR techniques. • Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others. • Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment. • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs. • Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area. • Work closely with other departments that are essential to ensuring a positive guest experience. • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. SPECIFIC EXPERIENCE WE'RE SEEKING: • Excellent customer service skills and detail-oriented. • High School Diploma is preferred. • 1 year of experience in customer service or similar role. • CPR and First Aid certified is an advantage • Flexible schedule, able to work evenings, weekends and holidays. • Exceptional English, verbal and written communication skills. • Must be creative, willing to experiment and value relationships and understand how they impact the success of the property.