Customer Service

What would you like help with today?
Email
General inquiries: myeid@egov.ky
Technical support: eidsupport@egov.ky
My eID Helpdesk
General inquiries: 244-3291
Technical support: 244-3693
Support Website
support.gov.ky
Search Our Help Library
Visit
Support Chat
Chat Now
Open a Support Ticket
Get Started

FAQs

Check out the answers to some of our most Frequently Asked Questions.

See the guidance relative to your date and place of birth as the guidance differs depending on whether you:

Yes. While we do not recommend this, if you are in urgent need of the ID and the immigration status is not critical in the short term, we can process your request however it won’t include your immigration status as “Caymanian”. Once your status record is resolved you could then get a new card with your immigration status.

If you have questions about acknowledgement or confirmation of Caymanian status, you may contact WORC directly:

Email: worc@gov.ky
Phone: +1 (345) 945-9672

If a card is issued before immigration status is updated in the relevant records, the immigration status field may show ---.

Yes. The card can still provide proof of identity and access to digital features, including online authentication for eServices Sign In and the ability to sign documents with a qualified digital signature.

If you have questions about your My eID application, contact the Cayman Islands Identification Card customer centre:

Email: myeid@egov.ky
Phone: +1 (345) 244-3291
Website: https://myeid.egov.ky

* Guidance on how to use the sharing feature will be published soon.

Download Software

Download the My eID
Software for MAC or PC or
the App for iOS and Android

User Guides and Videos

Need more support? Check out our detailed user guides and videos.
June 29, 2026

My eID - How to Link My eID to My eServices Sign In Account

September 22, 2025

Digital Signatures with My eID

May 13, 2025

Introducing the Cayman Islands Identification Card

February 1, 2025

My eID - Getting Started with the My eID Card

February 1, 2025

My Info - How to Use the Cayman Islands Identification Card (My eID) for In-Person Identity Verification

January 31, 2025

My eID - Understanding the Features of the Cayman Islands Identification Card

Office Location

phone

244-3291

email

myeid@egov.ky

location_on

Camana Bay, 89 Nexus Way
2nd Floor, Suite 8210
Grand Cayman, KY1-1202

local_parking

Parking is available via the Minerva Drive parking lot (closest to our location).

schedule

Monday – Friday
9:00am – 4:00pm
Closed on Public Holidays