Complaints 

The Ministry of Investment, Innovation and Social Development recognizes that there will be occasions when actions carried out by the Departments or Ministry staff will not meet the reasonable expectations of the public and has implemented Complaints Handling Policy and Procedures for all its Departments, inclusive of the Department of Financial Assistance.

The Complaints Handling Policy and Procedures should be used to deal with general complaints about the service the Ministry or its Departments provide.

This procedure is designed to enable consideration to be given to each complaint in a fair and impartial manner. The complaints procedure will be reviewed annually in order to improve the service provided by the Ministry and Department staff.

 

For more information please see Ministry of IISD Complaints Handling Policy and Procedures. 

To make and submit a complaint, complete the Complaints Form and submit the form via email to dfacompliance@gov.ky or in person to the DFA offices in Grand Cayman or Cayman Brac.

 

Related information: