Emails are always sent within seconds of you making the request, and should be received immediately. However, there are a number of reasons that may have prevented you from receiving the required emails.
- The email may be in your Spam or Junk folder
- The email address was not recognised
- If you are using a corporate email address, the organisation may have blocked these types of emails.
- We are aware that Yahoo and candw.ky emails that may be delayed for several minutes by the email service providers.
Please ensure that emails from no-reply-eServices@gov.ky are safelisted, otherwise please explore the other available options for one-time-passcodes of using SMS (text message) or and Authenticator App if your emails are not being delivered in a timely manner.