About eServices Sign In - My eGov
eServices Sign In
eServices Sign In is a Single Sign On (SSO) solution with multi-factor Authentication (MFA) that offers secure personalised access to Cayman Islands Government online services.
eServices Sign In provides:
- Access to a growing range of Cayman Islands Government online services with a single account, reducing the need to remember different user IDs and passwords for different services.
- A streamlined user experience across Government online services; sign in once, and move freely between a range of services without having to sign in again.
- Increased protection from criminals accessing your account by requiring a one-time passcode from an authenticator app, a text-message to a mobile in your possession, or an email to an email account to which you have access.
- Self-service capability, enabling customers to change or reset forgotten passwords, find out forgotten usernames, change the associated email and mobile number.
On this page:
Online services that use eServices Sign In
The following platforms have seamless access with eServices Sign In. This means that once you have signed in to any one of them, you will be able to access the others without having to sign in again:
- My eGov Portal
- Company Search
- Customs Online
- Driver and Vehicle Licensing
- Education Scholarships
- Register of Interests
The services below have been partially enrolled into eServices Sign In. You use the same username and passoword that you use for eServices Sign In, but you have to sign in to each one independantly:
Frequently Asked Questions
Getting Started with eServices Sign In
- Username: this can be almost anything you choose, you can use an email or combination of letters, numbers, periods, dashes or underscores however you should think strategically because it cannot be changed once set. You don't need to remember it though, as you can always sign in using your email address instead of your username.
- First and Last Names: We recommend that you use your real names, as it may help us provide support to you in the future.
- Email Address: Enter your email address. This can be any address that has not already been used to create an eServices account. We recommend:
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- If your eServices Sign In account is for personal purposes, use a personal email address in preference to a work email address, so that you can retain access in the event that you move jobs.
- If your eServices Sign In account is for work purposes, use a work email address. Consideration maybe necessary as to how the business will retain access to the account if you leave the organisation.
While that’s all that is required for your eServices Sign In account, we recommend you consider adding a mobile number to your account and/or setting adding an authenticator app to your account as an alternative to ensure there is an alternative to the email for MFA. This will allow you to retain control of your eServices Sign In account in the event you lose access to your email.
You can view and download the eServices Sign In manual here.
Frequently Asked Questions
Emails are always sent within seconds of you making the request, and should be received immediately. However, there are a number of reasons that may have prevented you from receiving the required emails.
- The email may be in your Spam or Junk folder
- The email address was not recognised
- If you are using a corporate email address, the organisation may have blocked these types of emails.
- We are aware that Yahoo and candw.ky emails that may be delayed for several minutes by the email service providers.
Please ensure that emails from no-reply-eServices@gov.ky are safelisted, otherwise please explore the other available options for one-time-passcodes of using SMS (text message) or and Authenticator App if your emails are not being delivered in a timely manner.
Please click the Forgot Password link on the Sign In page. Enter the email associated with your account, and we will send an email to that address with further instructions.
If you setup an Authenticator App with eServices Sign In, you can remove it from your account by clicking here, then clicking the menu button and clicking Delete to remove the device. Note that you must have signed in first using a code from the Authenticator App. If you have lost access to the app, then please contact eservices@gov.ky and we will remove the old device from your account for you.
This message means that you have another eServices account that is already linked to your driver's licence.
- If you have another account, please sign out and sign in again using the other account.
- If you don't know which account is linked to your driver's licence, please contact the DVDL Helpdesk (email: DVDL.Helpdesk@gov.ky or phone: +1 (345) 945-8344 and select Option 1 from the Menu) and ask that your Driver's Licence be reassigned to your new account.
The General Registry Helpdesk will be happy to help you resolve this problem. Please contact the General Registry at CIGENREG@gov.ky or call them on +1 (345) 946-7922.
Contact us for assistance
Question about an online service? For support matters related to a specific online service, please address your enquiry directly to the line-of-business helpdesk below. If you need help signing in, please contact eServices@gov.ky.
