Important Changes to WORC Services

Grand Cayman, 27 May 2024 – In an effort to better service customers, Workforce Opportunities & Residency Cayman (WORC) will be going through a transition period and changes in services will occur.

JobsCayman Portal Goes Offline

Effective 11:59 pm on Wednesday, 29 May, the current JobsCayman portal will no longer be available. This includes payments, job seeker registration, employer registration, posting job ads, and applying for jobs.
 

Customer Care Relocates to Artemis House – 67 Fort Street George Town

Effective, Monday 3 June, the Customer Care services will relocate to Artemis House. Customers will be able to access the same services that were offered at Apollo House West such as:

  • Payments
  • Submission of Applications
  • Passport Endorsement Stamps


Customers can park at the Apollo House West parking lot and follow the signs to Artemis House.  All other WORC services remain at Apollo House West which include the Employment Services and Training & Development Unit for Caymanians seeking employment or training.

 

WORC Online Services & Temporary Payment Arrangements

 As the existing JobsCayman online portal goes offline,  a site offering reduced online services will be available on 3 June. This site is temporary and will allow the final developing and testing of the new WORC Jobs & Online Payment  Services which is anticipated to launch on 18 June 2024.

The temporary site will have the following key functionalities:

  • Employers can continue to post job advertisements on worc.ky, and
  • Job-seekers can still search and apply for jobs on worc.ky.


However, payments must be made in-person. Customers submitting three (3) or more applications are encouraged to utilize the corporate drop bag to reduce wait times. Customer Care Officers will be on hand to review documents and ensure drop off is handled as efficiently as possible.

Passport Endorsement Stamps for Immediate Travel

WORC requests that during this time of transition only persons with immediate travel plans who want to secure a passport endorsement stamp to do so within ten (10) days before travelling. This measure will assist WORC in managing the high demand of this service as the summer approaches and persons travel plans increase. Persons are also reminded that a valid permit license can also be used as a travel document.

WORC appreciates your understanding and cooperation as these changes commence to enhance our service delivery. The office number remains the same at 945-9672, toll free 1-800-534-9672 or email WORC@gov.ky. For further updates on these changes visit worc.ky or follow on Facebook and Instagram.

WORC Installs New Qlogik Customer Service System

FOR IMMEDIATE RELEASE

Grand Cayman, 19 October 2023 - Customers using the services at Workforce Opportunities & Residency Cayman (WORC) now use a new ticketing system that allows for more efficient service.

This new ticketing system called Qlogik, was launched 1st September to help track service delivery times and streamline the footpath of customers while providing a high-level overview of the number of customers served within a month. The system also provides information that will better equip WORC’s leadership to implement any necessary operational changes to best serve internal and external stakeholders. 

The system is user-friendly; once a customer enters the WORC office lobby, the customer selects an option from the five (5) available services in the Qlogik system. The five (5) service options a customer can select include; general queries, JobsCayman, multiple payments, single payments, and endorsement stamps. Once an option is selected, a ticket is generated, starting the timer.  The customer is then guided to have a seat and is able to see the progress on the Qlogik dashboard screen.  When the customer is ready to be served, the Qlogik system calls the number and directs them to the relevant workstation to be served.  When the transaction is complete, the ticket is closed and the system calls another customer to be served. 

During the soft launch in September, over a period of twenty-one (21) days the Qlogik dashboard report showed six thousand nine hundred and seven (6,907) customers served with an average wait time of nine minutes and forty-six seconds (9:46) and five minutes and twenty-eight (5:28) average transaction time.  Reducing the customer time to complete services at an average of fifteen minutes and fourteen seconds (15:14).

Deputy Director for Business Operations, Allison Lovinggood said “Customers have shared positive feedback about the new system stating that it now feels similar to other Government offices who use similar systems. They like that they know where to go next and when they will be served. The system allows us to be more efficient in our customer service. For those who are not able to use some of our services online, we want to ensure they are in and out of the office quickly so they can continue on with their day.”

Customers who are registered on the JobsCayman portal can make payments online by visiting www.worc.ky.

Grand Cayman

Apollo House West,
87 Mary Street,
George Town, Grand Cayman

Telephone

+1 (345) 945-9672
+1 (800) 534-9672 (TOLL FREE)

Email

WORC@gov.ky

Cayman Brac

District Administration Building,
19 Kirkconnell Street,
Stake Bay, Cayman Brac

Telephone

+1 (345) 948-2222