Complaints

The Complaints Handling Policy (Policy) provides details on how Workforce Opportunities and Residency Cayman (WORC) will deal with complaints made against it and the process it will follow. 

WORC strives to satisfy the needs of its customers. It is committed to resolving complaints and recognizing the individual's right to complain as part of improving service delivery.

This Policy sets standards and procedures for managing complaints and  intends to offer advice and guidance to persons who wish to complain to WORC.

Anyone who has been affected by a decision or action (including a failure to make a decision or take action) can make a complaint. All complaints will be dealt with fairly, courteously, and impartially within the established time frame.

You may also provide information pertaining to any breaches of the Immigration (Transition) Act 2022 ® by completing the same form with detailed information.

Personal information processed and handled in accordance with The Data Protection Law, 2017, The Whistle Protection Law, 2015, and the Freedom of Information Law (2018 Revision).

To View the WORC Complaint Policy Click here.