Customer Service

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Email
General inquiries: myeid@egov.ky
Technical support: eidsupport@egov.ky
My eID Helpdesk
General inquiries: 244-3291
Technical support: 244-3693
Support Website
support.gov.ky
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FAQs

Check out the answers to some of our most Frequently Asked Questions.

The Cayman Islands Identification Card: My eID, is a Government-issued photo ID that proves your identity and Cayman immigration status – in person and online.

👉 Learn more with the “Introducing My eID” guide (PDF)

No,  My eID is optional.

My eID is being issued in phases. The following groups can currently apply for My eID:

  • Caymanians
  • Civil Servants in selected Ministries and Departments
  • Members of Parliament Residents who do not have any other form of Government-issued photo identification and require ID for essential daily activities
  • Members of selected statutory boards and professional associations

👉 View the current issuance policy

My eID is an easy-to-carry, convenient form of identification that fits in your wallet.

It provides proof of Cayman immigration status, a free digital signature, and access to the My Info portal where you can view, share and update your identity information online.

These digital features and immigration status verification are not available with a passport or driver’s licence.

👉 View step-by-step user guides and videos for more information on using these features.

My eID is more than a physical ID card. It proves both your identity and your Cayman immigration status in one easy to carry, convenient card, and it also includes secure digital features. With My eID, you can:

  • Sign PDF documents with a legally recognised digital signature
  • Sign in to online Government services using eServices Sign In with your card and PIN
  • View, share and update your identity information through the My Info portal
  • Share selected information securely using the QR code on your card

Other Government-issued IDs do not provide these digital capabilities.

👉 View step-by-step user guides and videos for more information on using these features.

My eID is an official Government-issued photo ID and is recognised under the Cayman Islands Identification Card Act.

It can be used as proof of identity and Cayman immigration status across Government and in the private sector.

If you are aware of an organisation that is not accepting My eID, please let us know at myeid@egov.ky so we can arrange an educational briefing for that institution.

Yes. My eID is an official Government-issued photo ID and can be used as proof of identity and Cayman immigration status when accessing pensions and other Government services.

As adoption continues across Government, My eID is being integrated into more services and processes.

If you experience any difficulty using your My eID for a Government service, please contact myeid@egov.ky so we can follow up.

You can apply online at https://myeid.egov.ky. The application process is quick and easy, typically taking under 5 minutes to complete.

After applying, you will receive an email inviting you to schedule an appointment. You can select a date and time that is convenient for you to attend the office in person for identity verification and card issuance.

Appointments are typically available within 10 days of submitting your application.

👉 Apply for My eID online at https://myeid.egov.ky

My eID is issued free of charge to Caymanians and to persons included in the current issuance phase.

👉 View the current issuance policy

You will need proof of identity, preferably a passport.

If you do not have a passport, or if you are applying due to a change of name or applying on behalf of a minor, please review the full list of required documents under “Required Documents” at: 👉 https://my.egov.ky/web/myeid/apply-online

* Guidance on how to use the sharing feature will be published soon.

Download Software

Download the My eID
Software for MAC or PC or
the App for iOS and Android

User Guides and Videos

Need more support? Check out our detailed user guides and videos.
September 22, 2025

Digital Signatures with My eID

May 13, 2025

Introducing the Cayman Islands Identification Card

February 1, 2025

My eID - Getting Started with the My eID Card

Office Location

phone

244-3291

email

myeid@egov.ky

location_on

Camana Bay, 89 Nexus Way
2nd Floor, Suite 8210
Grand Cayman, KY1-1202

local_parking

Parking is available via the Minerva Drive parking lot (closest to our location).

schedule

Monday – Friday
9:00am – 4:00pm
Closed on Public Holidays