Important Changes to WORC Services

Grand Cayman, 27 May 2024 – In an effort to better service customers, Workforce Opportunities & Residency Cayman (WORC) will be going through a transition period and changes in services will occur.

JobsCayman Portal Goes Offline

Effective 11:59 pm on Wednesday, 29 May, the current JobsCayman portal will no longer be available. This includes payments, job seeker registration, employer registration, posting job ads, and applying for jobs.
 

Customer Care Relocates to Artemis House – 67 Fort Street George Town

Effective, Monday 3 June, the Customer Care services will relocate to Artemis House. Customers will be able to access the same services that were offered at Apollo House West such as:

  • Payments
  • Submission of Applications
  • Passport Endorsement Stamps


Customers can park at the Apollo House West parking lot and follow the signs to Artemis House.  All other WORC services remain at Apollo House West which include the Employment Services and Training & Development Unit for Caymanians seeking employment or training.

 

WORC Online Services & Temporary Payment Arrangements

 As the existing JobsCayman online portal goes offline,  a site offering reduced online services will be available on 3 June. This site is temporary and will allow the final developing and testing of the new WORC Jobs & Online Payment  Services which is anticipated to launch on 18 June 2024.

The temporary site will have the following key functionalities:

  • Employers can continue to post job advertisements on worc.ky, and
  • Job-seekers can still search and apply for jobs on worc.ky.


However, payments must be made in-person. Customers submitting three (3) or more applications are encouraged to utilize the corporate drop bag to reduce wait times. Customer Care Officers will be on hand to review documents and ensure drop off is handled as efficiently as possible.

Passport Endorsement Stamps for Immediate Travel

WORC requests that during this time of transition only persons with immediate travel plans who want to secure a passport endorsement stamp to do so within ten (10) days before travelling. This measure will assist WORC in managing the high demand of this service as the summer approaches and persons travel plans increase. Persons are also reminded that a valid permit license can also be used as a travel document.

WORC appreciates your understanding and cooperation as these changes commence to enhance our service delivery. The office number remains the same at 945-9672, toll free 1-800-534-9672 or email WORC@gov.ky. For further updates on these changes visit worc.ky or follow on Facebook and Instagram.

WORC Changes Customer Procedures

FOR IMMEDIATE RELEASE

Grand Cayman, 1 September 2023 – Workforce Opportunities & Residency Cayman (WORC) wishes to advise the public of two key updates for customers using their Work Permit Application Service.

Firstly, customers are reminded to take special care when completing application forms to ensure that their email address is entered correctly.  Previously, the work permit system known as IMSS generated letters using historically stored information, however, in an effort to streamline the process and ensure accuracy, all correspondence going forward will be sent out via the information provided on the most up-to-date application.  The public is therefore requested to ensure that the information on the application is indeed correct prior to submission. 

Additionally, the department is increasing its efforts to reduce paper and become more environmentally friendly. Effective Monday, 4 September 2023, all Temporary Work Permit documents will be scanned and returned to the customer while they wait. Once scanned, the customer can then proceed to the Customer Care Agent where they can make payment and obtain a receipt.

This new procedure will be piloted in the Grand Cayman office and only with Temporary Work Permits as they are the most frequently submitted type of applications. Once the trial period is completed and is successful, the service will encompass scanning all other types of applications. Further information will be provided to the public with regard to expanding this service to other applications.

Customers can contact Customer Care with queries or questions via email to WORC@gov.ky or the Call Center at 945-9672 or toll free at 1-(800)-534-9672.

Grand Cayman

Apollo House West,
87 Mary Street,
George Town, Grand Cayman

Telephone

+1 (345) 945-9672
+1 (800) 534-9672 (TOLL FREE)

Email

WORC@gov.ky

Cayman Brac

District Administration Building,
19 Kirkconnell Street,
Stake Bay, Cayman Brac

Telephone

+1 (345) 948-2222