Grounds to Make Complaints - WORC
Grounds to Make Complaints
Formal complaints should be made by or on behalf of a named individual or group of individuals (this includes companies and other corporate bodies).
A complainant may make a formal complaint of maladministration, i.e., inefficient, wrong, or improper administration and includes-
- WORC staff misconduct or anything done or omitted in the exercise of their duties;
- poor or unreasonable delays in services;
- abuse of power;
- knowingly provides misleading or inadequate advice;
- refusal to answer reasonable questions; and
- failure to adequately monitor compliance with procedures e.g.
a. neglect to inform a complainant about their rights or entitlement, or
b. neglect to tell them of their right to appeal to the Ombudsman.
If WORC determines that an issue is not a formal complaint, it will seek to channel the enquiry through the appropriate section and inform the customer accordingly.